Making the complex simple.
We’re Connect, a global business communications expert with over 30 years’ of experience. We have a clear and simple purpose; to help people communicate better. We make this happen by powering frictionless customer journeys over secure networks that benefit organisations, their people, and their customers – building towards a brighter, more sustainable future for all three.
Leveraging our customer-focused and service-led approach, we utilise our expertise in CX and automation to orchestrate personalised, connected experiences. And while we are trusted by many technology vendors, we’re independent of all of them, enabling us to make the complex simple.
Stabilise. Enhance. Transform.
Stabilise.
We start with the platform you have in place, working with the mix of technologies you currently utilise. The first objective is to stabilise your existing platform by making it more reliable and securing the performance you expect.
Enhance.
Working from a stable base, we initiate the first steps in our unique virtuous cycle of improvement approach. Through a comprehensive assessment of your operation, we identify areas for improvement and opportunities to enhance your current on-premise or existing cloud solution by adding features and increasing capabilities. We leverage the data-driven insights we extract to inform the recommended actionable strategy, which we share via comprehensive reports tailored to your requirements.
Transform.
We’ll develop an innovation-driven transformation roadmap to enhance your capabilities. If you currently operate an on-premise solution, the journey begins with transitioning your legacy systems to the cloud. We develop a foundation platform to support your organisation’s ideal unified communications or Contact Centre as a Service (CCaaS) solution.
Once in the cloud, we orchestrate a connected experience by integrating core systems such as CRM, CSM and WEM systems, and unlock opportunities to access new cutting-edge intelligent technologies.
This integration provides greater functionality on a model that can scale according to your needs to drive technology transformation in your business while supporting continuous improvements through data-driven innovation and paving the way for future-ready AI-enabled capabilities to create the contact centre of the future.
Innovation and independence.
We have strong relationships with a host of leading vendors but are proudly independent from all of them. That means we can always find a technology provider that fits your requirements, using our industry knowledge to identify and incorporate innovative solutions that optimise performance. From getting the most out of trusted in-house platforms to providing a full suite of cloud solutions – or a mix of both – we have the knowhow and skills to deliver.
Strong connections. Across industries. Across applications.
#Trending
Find out how we can help your business communicate better.
To discuss your communications challenges and requirements, get in touch with us today.
Connect with us now.
New web: Contact Us
"*" indicates required fields